📋 1. Information We Collect
We collect information you voluntarily provide to us, as well as information collected automatically when you use our website.
Information You Provide:
- Name, email address, phone number, and company name when you submit a contact or quote request form
- Details about your equipment needs, current devices, or service requests
- Payment information when you make a purchase or enter a leasing agreement (processed securely through third-party processors)
- Communications you send us via email or phone
Information Collected Automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time spent on pages, and links clicked
- Device identifiers and general location data (city/state level)
- Cookie identifiers and analytics data (see our Cookie Policy)
🎯 2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and providing quotes for equipment or services
- Processing purchases, leases, and service agreements
- Scheduling equipment installations, maintenance, and repairs
- Sending service reminders, supply notifications, and account updates
- Improving our website experience and customer service quality
- Sending marketing communications about new products or promotions (only with your consent)
- Complying with legal obligations and preventing fraud
🔗 3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted vendors who assist in delivering our services (e.g., payment processors, scheduling software, CRM platforms), under strict confidentiality agreements
- Manufacturer Partners: With authorized brand representatives (such as Xerox, Ricoh, Konica Minolta, Canon, Kyocera, or Sharp) when required to fulfill warranty claims or authorized dealer obligations
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
🛡️ 4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure servers and restricted access to personal data
- Regular security assessments and staff training
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to contact us directly for highly sensitive communications.
🍪 5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve functionality and analyze usage. These may include:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics)
- Marketing Cookies: Used for advertising and remarketing campaigns (e.g., Google Ads)
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. See our full Cookie Policy for details.
⚖️ 6. Your Rights & Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing emails at any time using the link in any communication
- Do Not Sell: We do not sell personal data. Texas residents may have additional rights under Texas data privacy law.
To exercise any of these rights, contact us at info@dfwimagesystems.online.
👶 7. Children's Privacy
Our website is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
🔄 8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
📬 9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@dfwimagesystems.online
- Phone: (214) 937-4233
- Website: dfwimagesystems.online